Company Information: Southern (SN)
Last changed: 08:31 on 1 Jul 2009
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | Southern |
| Managing Director | Chris Burchell |
| Company Website | www.southernrailway.com |
| Head Office - Postal Address |
Go Ahead House 26-28 Addiscombe Road Croydon CR9 5GA |
| Head Office - Primary Phone Number | 08451 27 29 20 |
| Head Office - Fax | 08457 27 29 30 |
| Head Office - Web Address | www.southernrailway.com |
| Network Map URL | www.southernrailway.com/network_map.php |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Sunday 24 hours |
| Customer Services - Primary Phone Number | 08451 272920 |
| Customer Services - Fax Number | 0800 138 1017 |
| Customer Services - Minicom/Textphone (For customers with hearing impairments) | 0800 138 1018 |
| Customer Services - Address | Customer Services Team PO Box 277 Tonbridge TN9 2ZP |
| Customer Services - Web Address | www.southernrailway.com |
| Lost Property | Monday-Sunday 24 hours |
| Lost Property - Primary Phone Number | 08451 272920 |
| Assisted Travel | Monday-Sunday 24 hours |
| Assisted Travel - Primary Phone Number | 0800 138 1016 |
| Assisted Travel - Minicom/Textphone (For customers with hearing impairments) | 0800 138 1018 |
| Assisted Travel - Address | Customer Services Team PO Box 277 Tonbridge TN9 2ZP |
| Assisted Travel - Web Address | www.southernrailway.com/accessibility |
| Assisted Travel - Email Address | myjourney@southernrailway.com |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from the given address. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Yes |
| Telesales - Note |
08451 27 29 20 (calls may be recorded) Tickets can be collected from self service ticket machines at all TOD enabled stations Next day special delivery is available which will cost £6
|
| Group Travel | Monday-Friday 10:00-15:00 |
| Group Travel - Primary Phone Number | 0870 830 6000 |
| Group Travel - Fax Number | 0208 929 8985 |
| Group Travel - Note |
For bookings of 10 or more. Tickets must be booked at least 10 days in advance. |
| Seat Reservations | No |
| Seat Reservations - Note |
It is not necessary to pre-book on Southern services. |
| Penalty Fares Note |
Customers should enquire at local stations for details of the penalty fares in operation. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Carried free of charge subject to space. Not carried on trains timed to arrive in London and Brighton between 07.00-09.59 or departing London and Brighton between 16.00-18.59 Monday-Friday Cycle reservations are not available. |
| Telephones | No |
Engineering Works ^ Top
- Overnight engineering work affecting Southern services from Tuesday 8 to Friday 11 September 2009
- Engineering work between London Bridge and Norwood Junction on Sunday 6 September 2009
- Overnight engineering work between Haywards Heath and Preston Park on Sunday 6 September 2009
- Engineering work between London Victoria and Peckham Rye on Sunday 6 September 2009
- Engineering work between Purley and Balcombe on Sunday 6 September 2009
- Engineering work between Hove and Arundel on Sunday 6 September 2009
- Engineering work between Lewes and Seaford on Sunday 6 September 2009
- Engineering work between Purley and Tattenham Corner from 20:10 on Saturday 5 and all day Sunday 6 September 2009
- Engineering work between London Charing Cross and London Bridge on Monday 31 August 2009
- Engineering work between Norwood Junction and Sutton from 01:00 on Sunday 30 August until 04:00 on Tuesday 1 September 2009
- Engineering work between Purley and Tattenham Corner from 01:00 on Saturday 29 until 04:00 on Tuesday 1 September 2009
- Engineering work between Billingshurst and Arundel from 00:05 on Saturday 29 August until 04:00 on 1 September 2009
- Engineering work between Watford Junction and Northampton from 07:30 Saturday 29 until 13:30 Monday 31 August 2009
- Engineering work between Barnham and Havant from Monday 24 until Thursday 27 August 2009
- Engineering work between Purley and Caterham on Sunday 23 August 2009
- Engineering work between Pulborough and Littlehampton on Sunday 23 August 2009
- Overnight engineering work between Three Bridges and Wivelsfield from 01:15 Sunday 23 until 05:00 Friday 28 August 2009
- Late night engineering work between Polegate and Pevensey Bay on Saturday 22 August 2009
- Engineering work between Redhill and Tonbridge on Saturday 22 and Sunday 23 August 2009
- Engineering work between Norwood Junction and Sutton on Saturday 22 and Sunday 23 August 2009
- Engineering work between Purley and Caterham from 01:00 Sunday 16 until 04:00 Monday 17 August 2009
- Engineering work between London Bridge and Steatham via Tulse Hill from 00:20 Sunday 16 August until 04:00 Monday 16 August 2009
- Engineering work affecting Southern services from Sunday 16 until Friday 21 August 2009
- Engineering work between Willesden Junction and Clapham Junction on Sunday 9 August 2009
- Overnight engineering work between Lewes and Eastbourne on Sunday 9 and Tuesday 11 to Friday 14 August 2009
- Engineering work between New Cross Gate and Norwood Junction from 20:00 on Sunday 9 August 2009
- Engineering work between Purley and Earleswood until 06:00 on Sunday 9 August 2009
- Engineering work between Purley and Caterham on Sunday 9 August 2009
- Engineering work between Balham and Tulse Hill / Sydenham / Beckenham Junction from 01:00 Saturday 8 to 04:00 Monday 10 August 2009
- Engineering work between Epsom and Dorking until 09:00 on Sunday 2 August 2009
- Engineering work between Streatham and Wimbledon / Sutton on Sunday 2 August 2009
- Engineering work between Purley and Tattenham Corner on Sunday 2 August 2009
- Engineering work between Redhill and Purley / Reigate from 23:30 Saturday 1 until 06:10 on Sunday 2 August 2009
- Overnight engineering work affecting Southern services from Tuesday 28 to Friday 31 July 2009
- Engineering work between Purley and Tattenham Corner on Sunday 26 July 2009
- Engineering work between West Croydon and Sutton from 20:00 on Saturday 25 and all day on Sunday 26 July 2009
- Late night engineering work affecting Southern from Monday 20 July until Friday 24 July 2009
- Overnight engineering work affecting Southern services from 23:00 on Saturday 18 until 06:00 on Sunday 19 July 2009
- Engineering work between London Charing Cross and London Bridge and between St Johns and Dartford via Sidcup on Sunday 19 July 2009
- Engineering work between Norwood Junction and Sutton on Saturday 18 and Sunday 19 July 2009
- Overnight engineering work affecting Southern services from Monday 13 to Friday 17 July 2009
- Overnight engineering work affecting Southern services on Sunday 12 July 2009
- Engineering work between Tulse Hill / Streatham and Sutton on Sunday 12 July 2009
- Engineering work between Purley and Tattenham Corner on Sunday 12 July 2009
- Engineering work between London Charing Cross and London Bridge on Sunday 12 July 2009
- Overnight engineering work affecting Southern services from Monday 6 to Friday 10 July 2009
- Engineering work between Angmering and Barnham until 05:45 on Sunday 5 July 2009
- Engineering work between London Bridge and Tulse Hill on Sunday 5 July 2009
- Engineering work between Clapham Junction and Streatham Common, Haywards Heath and Preston Park from 01:20 to 06:00 on Sunday 5 July 2009
- Engineering work between Purley and Tattenham Corner on Sunday 5 July 2009
- Engineering work between Norwood Junction and Sutton from 00:50 Saturday 4 July and all day Sunday 5 July 2009
- Engineering work affecting Southern from Monday 29 June until Friday 3 July 2009
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