Property found at stations is kept on site for a few days. Customers can enquire locally.

Copies of the Southeastern Disabled Peoples Protection Policy are available from Customer Services.

Tickets can be purchased from any station ticket office or self-service ticket machine. There is a telesales service at Network Business Travel Service for corporate account clients only.

The above number is not for Group Save tickets but for groups over 10 only. Tickets for groups over 10 using Southeastern services are quota controlled and must be booked at least seven days before travel. The Group Travel Service team are available Monday to Friday 0900 to 1700.

Reservations are required for group travel and are recommended for mobility impaired customers requiring assistance. Reservations are not available for any other journeys on Southeastern.

Penalty Fares are in operation and from the 12th June 2005 will be extended across the Southeastern network, except for the routes Strood to Paddock Wood and Sittingbourne to Sheerness. Check posters at local stations for details.

Cycles are not permitted on peak time services arriving in London from Monday to Friday between 07.00 and 09.59, and leaving London between 16.00 and 18.59. If you are starting your journey from one of the following boundary stations, and heading away from London, you are permitted to take your cycle at any time.

These stations are: Gillingham, Otford, Tonbridge and Redhill. Similarly, if your journey starts in Kent or east Sussex and terminates anywhere before these stations, you are also permitted to take your cycle, subject to onboard space.

Folding cycles may be carried on board any train, provided they are folded before being taken onto the platform and remain folded on the train during the journey.