We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Callers will be contacted only if the item is found.

Should you not hear from us within two weeks of enquiring, this unfortunately means that your item was not handed in.

A copy of the Chiltern Railways Disabled Persons Protection Policy (DPPP) is available from the Chiltern Railways website.

Tickets are also available online from the Chiltern Railways website. You can try our new Advance Barcode Tickets for single journeys on Chiltern Railways startingat £5 single.

10 or more people travelling together on Chiltern Railways are entitled to a 25% discount!

Book your Group Travel tickets via our Business Travel office on 01494 420117 (Mondays to Fridays, 0930 to 1630). Advance booking is essential for this special deal. Tickets can be collected from the office (Bicester North station) or posted to you - please allow 3 working days.

Business travel account services

• With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.

• A complete, itemised journey itinerary complete with onward connection information and any restrictions that apply.

• Advice on Standard and 1st Class travel.

• Immediate confirmation.

• Seat, sleeper and dining car reservations where available.

• London Underground Travelcards.

• Order season tickets for your employees by phone or fax.

• We will send your tickets by 1st Class post or you can collect them from our Business Travel Service Collection Point at Bicester North Station.

• And it will not cost you a penny extra.

Passengers travelling with Chiltern Railways must carry a valid ticket for their entire journey.

Tickets can be purchased from ticket offices and/or ticket machines. Where this is not possible, a 'permit to travel' should be purchased from the machine on the station, or if not available, tickets should be purchased at the first opportunity during the journey.

Failure to purchase a valid ticket for the entire journey may leave passengers liable to pay a penalty fare of £20 or twice the appropriate full single fare to the next station stop, whichever is the greater.

There is no charge for carrying a bicycle on the train.

Reservations not required. Restrictions apply Monday to Friday on services arriving at London Marylebone or Birmingham Snow Hill 0745 to 1000 and departing London Marylebone or Birmingham Snow Hill 1630 to 1930.

There are no restrictions on folding bikes.