Station Facilities: Newcastle (NCL)
Managed by National Express East Coast
Neville Street Newcastle
NE1 5DL
Last changed: 10:06 on 11 Jun 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Monday-Friday 04:00-23:30 Saturday 04:00-23:30 Sunday 06:00-23:30 |
| TrainTracker Phone Number | 0871 200 49 63 |
| TrainTrackerText | Text dep NCL to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 04:30-21:20 Saturday 04:30-21:20 Sunday 07:10-22:00 | ||||||||
| Ticket Office - Note |
Advance tickets & reservations only available during the following hours : Monday - Friday 07:00 - 2000; Saturday 07:00 - 19:00; Sunday 08:45 - 20:00
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| Self Service Ticket Machines | Yes | ||||||||
| Collection of Pre-purchased Tickets | Yes | ||||||||
| Collection of Pre-purchased Tickets - Details |
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| Telesales | Monday-Sunday 08:00-20:00 | ||||||||
| Telesales - Primary Phone Number | 08457 225 225 | ||||||||
| Telesales - Address | Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN | ||||||||
| Oyster PrePay | No | ||||||||
| Penalty Fares |
Penalty Fares do not apply when travelling from Newcastle station. |
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:30-17:00 |
| Customer Service - Primary Phone Number | 08457 225 333 |
| Customer Service - Address | Customer Relations National Express East Coast Freepost RRZG-ZZZX-LKXK Newcastle upon Tyne NE1 5DN |
| Customer Service - Email Address | c.relations@nationalexpress.com |
| Customer Service - Note |
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
| Left Luggage | Yes |
| Left Luggage - Note |
Operated by Europcar |
| Lost Property | Monday-Friday 09:00-16:00 |
| Lost Property - Primary Phone Number | 01302 362175 |
| Lost Property - Note |
located at Newark North Gate station. Lost property handed in/found at NXEC stations is kept for 7 days at the station before going to Newark |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge - Opening Hours | Monday-Friday 06:15-21:00 Saturday 09:00-17:00 Sunday 10:00-18:00 |
| First Class Lounge - Note |
Located on south end of Platform 3/4. First Advance tickets may not be used to gain entry into the First Class Lounge. A £10 supplement ticket can be purchased which allows holders of NXEC First Advance ticket holder’s access to the First Class Lounge. |
| Seating Area | Yes |
| Waiting Rooms | Available |
| Waiting Rooms - Note |
Located on platform 3/4. |
| Women-Only Waiting Room | No |
| Trolleys | Yes |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | Yes |
| Showers | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | Yes |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | Yes |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | Yes |
| Staff Help | Monday-Friday 06:00-23:59 Saturday 06:00-23:59 Sunday 07:00-23:59 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
Fully accessable, located in Travel Centre. |
| Accessible Ticket Office Counter | No |
| Accessible Ticket Office Counter - Note |
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Public Telephones | Yes |
| Accessible Public Telephones - Note |
Low level Main Square |
| National Key Toilets | No |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 8 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 56 | ||||||||||
| Cycle Storage Sheltered | Partial | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Cycle Storage Location | Platform 12 | ||||||||||
| Car Park: Station Car Park |
| ||||||||||
| Location for Rail Replacement Services |
Rail Replacement Coaches leave from the front of the station. | ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note |
Newcastle is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who accept bookings inc. City Cabs 0191 261 5000 | ||||||||||
| Bus Services | Yes | ||||||||||
| Bus Services - Note |
Stagecoach operate a network of daily, frequent bus routes around Newcastle city. A number of main routes serve bus stops infront of the station. For details: www.stagecoachbus.com/northeast Go-North East operate a network of regular routes from Newcastle city centre to Gateshead, Blaydon, Whickham, Winlaton, Consett and Stanley. For details: www.simplygo.com Buy a Newcastle PLUSBUS ticket with your train ticket, for unlimited bus travel around Newcastle, Gateahead and Whickham. For details: www.plusbus.info
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| Metro Services | Yes | ||||||||||
| Metro Services - Note |
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
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| Airport | Yes | ||||||||||
| Airport - Note |
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
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| Port | Yes | ||||||||||
| Port - Note |
Bus to DFDS ferry terminal departs from the end of the short stay car park. | ||||||||||
| Car Hire | Yes | ||||||||||
| Car Hire - Note |
Eurocar, provided car hire is booked in advance. | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
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LIVE DEPARTURES & ARRIVALS
