Stations & Destinations

Station Facilities: Edinburgh Waverley (EDB)

Waverley Station
Edinburgh

EH1 1BB

Last changed: 10:08 on 11 Jun 2009

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
Opening Hours	Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45
TrainTracker Phone Number	0871 200 49 31
TrainTrackerText	Text dep EDB to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Full Time
Staffing Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
CCTV	Yes
CCTV - Coverage	Within station

Information Systems ^ Top

Service	Details
Passenger Information Services	Departure screens Arrival screens Announcements
Help Point/Phone	Staffed response
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 04:45-00:30 Saturday 04:45-00:30 Sunday 07:00-00:30

Ticket Office - Note

Located in the Main Travel Hall.

Advance Purchase tickets can only be obtained between the hours of 08:00-20:00 Mon-Sat, 09:00-20:00 Sun.

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine description	National Express East Coast & Virgin Trains Mon-Sat 0400-0000 Sun 0600-0000, First ScotRail Mon-Sat 0400-0045 Sun 0600-0045
Machine Location	10 National Express East Coast Fastticket self-service machines inside travel centre, plus 2 Virgin fastticket machines on concourse.

Telesales

Telesales - Note

National Express East Coast Telesales please ring 08457 225 225

Oyster PrePay

Penalty Fares

Penalty Fares do not apply when travelling from Edinburgh Waverley station.

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45
Customer Service - Note	Available during Station Opening times please go to Network Rail reception opposite platform 1.
Left Luggage	Monday-Friday 07:00-23:00 Saturday 07:00-23:00 Sunday 07:00-23:00
Left Luggage - Primary Phone Number	01315583829
Left Luggage - Address	Excess Baggage. Platform 2. City of Edinburgh
Lost Property	Monday-Friday 07:00-23:00 Saturday 07:00-23:00
Lost Property - Primary Phone Number	01315502333
Lost Property - Address	Excess Baggage. Platform 2. City of Edinburgh.
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	Yes
First Class Lounge - Note	National Express East Coast Mon-Fri 0630-2100 Sat-Sun 0945-1900 FirstScotRail Mon-Fri 0845-2314 Sat Closed Sun 1600-0000 First Advance tickets may not be used to gain entry into the First Class Lounge. A £10 supplement ticket can be purchased which allows holders of NXEC First Advance ticket holder’s access to the NXEC First Class Lounge.
Seating Area - Opening Hours	Monday-Friday 04:00-00:45 Saturday 04:00-00:45 Sunday 06:00-00:45
Seating Area - Note	Available throughout the station.
Waiting Rooms	Available
Waiting Rooms - Note	Location: Network Rail Reception - opposite platform 2, First ScotRail - Platform 14, NXEC - South Concourse, CrossCountry - North Mall
Women-Only Waiting Room	No
Trolleys - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Refreshment Facilities - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Toilets	Yes
Baby Changing - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Showers - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Pay Phone	Yes - Cards and Coins
WiFi - Opening Hors	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Public WiFi - Note	Find WiFi Hotspots around Edinburgh Waverley station
Web Kiosk	No
Post Box - Opening Hors	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Tourist Information Office	Yes
ATM Machine - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Bureau de Change - Opening Hours	Monday-Friday 07:00-19:00 Saturday 08:00-20:00 Sunday 07:00-19:00
Shops - Opening Hours	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours

Accessibility ^ Top

Service	Details
Helpline	Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note	Please contact our Assisted Travel Team: 0800 912 2901
Customer Help Points	No
Staff Help	Monday-Friday 04:00-00:45 Saturday 04:00-00:45
Accessible Ticket Machines	Yes
Accessible Ticket Machines - Note	All National Express East Coast machines are DDA compliant in the Travel Centre
Accessible Ticket Office Counter	Monday-Friday 04:45-23:45 Saturday 04:45-23:45 Sunday 06:00-23:45
Accessible Ticket Office Counter - Note	No lowered counter
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	Yes
Accessible Taxis - Note	Taxi rank outside main station entrance
Accessible Public Telephones	Yes
Accessible Public Telephones - Note	Available in part on the main concourse during Station Opening times
National Key Toilets	Yes
Step Free Access Coverage	Partial station
Step Free Access Coverage - Note	Step Free Acess is only available from the North and South ramps at the front of the sation. Suitable for disabled passengers. Level access to all platforms.
Impaired Mobility Set Down	No
Impaired Mobility Set Down - Note	Assistance is available to and from platforms, though we can help more effectively if you call us in advance. Please contact customer services of the relevant train operator: National Express East Coast – 08457 225 333. Virgin Trains – 0870 789 1234. ScotRail – 08456 015929. CrossCountry - 0844 811 0125. Transpennine - 0845 600 1674.
Disabled Parking	Yes
Number of Disabled Parking Spaces	26
Accessible Car Park Equipment	No
Accessible Car Park Equipment - Note
Wheelchairs	Yes

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Yes

Cycle Storage CCTV

Yes

Car Park: Short Stay

Operator	National Car Parks Ltd
Primary Phone Number	08450 774 224
Alternate Phone Number	0870 606 7050
Email Address	customer.service@ncp.co.uk
Open	Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	21
Charges	0-20 mins: Free; 20-40 mins: £2.00; 40 min - 1hr: £4.00; 1hr - 4 hrs: £12.00; 4hrs - 5 hrs: £35.00. Subsequent hours will be charged at £20.00 per hour. per hour
Notes	Please note the Short Stay parking facilities are for customers intending to stay for less than 4 hours. Short Stay Car Park: 0400 - 0045 New Street Car Park: 24-hours. 4 disabled spaces.

Car Park: New Street: Long Stay

Spaces	617
Charges	Up to 2 hrs: £3.50; 2-4 hrs: £5.50; 4-6 hrs: £8.00; 6-12hrs: £12.00; 12-12hrs: £17.00. Sat up to 24 hours £4.00; Sat and Sun up to 24 hrs: £4.00 per hour
Notes	Long Stay - 22 disabled spaces

Taxi Rank

Yes

Taxi Rank - Note

Available during station opening times opposite platform 11

Bus Services

Yes

Bus Services - Note

Lothian Buses provide a network of daily, frequent bus services around the city. For details: www.lothianbuses.com

Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details: www.plusbus.info

Metro Services

Airport

Yes

Airport - Note

Daily, frequent 'Airlink 100' express shuttle bus, operated by Lothian Buses. For details: www.lothianbuses.com

Through-tickets from National Rail stations to Edinburgh Airport are available via Edinburgh Waverley - ask for a "EDINBURGH AIRPORT" ticket (ticket code K671);

Car Hire

Yes

Cycle Hire

Local Transport Link

Plan your journey to and from the station with Traveline