Stations & Destinations

Station Facilities: Berkhamsted (BKM)

Berkhamsted Station
Lower Kings Road
Berkhamsted

HP4 2AJ

Last changed: 23:17 on 25 Dec 2008

Current Station Information
Staffing
Information Systems
Ticket Buying and Collection
General Services
Station Facilities
Accessibility
Transport Links
Local Area Map^New!
Local Bus Map^New!

Current Station Information ^ Top

Service	Details
TrainTracker Phone Number	0871 200 49 50
TrainTrackerText	Text dep BKM to 84950
Live Departures	Live departures for this station
Live Arrivals	Live arrivals for this station
Live Departures and Arrivals	Live departures and arrivals

Staffing ^ Top

Service	Details
Staffing Level	Part Time
Staffing Hours	Monday-Friday 05:15-20:00 Sunday 08:15-13:00 Saturday 06:30-20:00
CCTV	Yes

Information Systems ^ Top

Service	Details
Staffed Information Point	No

Ticket Buying and Collection ^ Top

Service

Details

Ticket Office

Monday-Friday 05:15-20:00 Saturday 06:30-20:00 Sunday 08:15-13:00

Self Service Ticket Machines

Yes

Collection of Pre-purchased Tickets

Yes

Collection of Pre-purchased Tickets - Details

From Ticket Office Counter	No
From Ticket Machine	Yes
Machine description	Accept coins, notes and credit cards (not Solo and Electron and shaped cards)

Telesales

Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00

Telesales - Primary Phone Number

08705 125 240

Oyster PrePay

Penalty Fares

Penalty Fares apply to journeys from Berkhamsted station when travelling with:

London Midland

General Services Information ^ Top

Service	Details
Customer Service	Monday-Friday 07:00-19:00 Saturday 08:00-16:00 Sunday 08:00-16:00
Customer Service - Primary Phone Number	0121 634 2040
Customer Service - Address	London Midland Customer Relations Manager PO Box 4323 Birmingham B2 4JB
Customer Service - Email Address	comments@londonmidland.com
Customer Service - Note	We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
Left Luggage	No
Lost Property	No
Lost Property - Note	Enquiries regardiing lost property can be made by ringing 0207 387 8699 Mon-Fri 0900-1700
British Transport Police - Phone Number	0800 40 50 40

Station Facilities ^ Top

Service	Details
First Class Lounge	No
Seating Area	Yes
Waiting Rooms	Available
Waiting Rooms - Note	Platforms 2 and 4
Women-Only Waiting Room	No
Trolleys	No
Refreshment Facilities	Yes
Toilets	Yes
Baby Changing	No
Pay Phone	Yes - Cards and Coins
Public WiFi	No
Public WiFi - Note	Find WiFi Hotspots around Berkhamsted station
Web Kiosk	No
Post Box	Yes
Tourist Information Office	No
Tourist Information Office - Note	Tourist information can be obtained in the town
Bureau de Change	No
Shops	Yes

Accessibility ^ Top

Service	Details
Helpline	Yes
Helpline - Primary Phone Number	0800 0924260
Helpline - Fax Number	0121 654 1234
Helpline - Primary Textphone Number	0845 707 8051
Helpline - Address	London Midland Customer Relations Team PO Box 4323 Birmingham B2 4JB
Helpline - Email Address	comments@londonmidland.com
Helpline - Note	Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our larger, staffed stations or via our APRS line and website.
Customer Help Points	No
Staff Help	No
Accessible Ticket Machines	Yes
Accessible Ticket Machines - Note	Wheelchair customers can reach coin, note and card slots
Accessible Ticket Office Counter	No
Accessible Ticket Office Counter - Note	Booking clerk would go out side and serve the customer
Induction Loop	Yes
Ramp for Train Access	Yes
Ramp for Train Access - Note	If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis	Yes
Accessible Taxis - Note	Wheelchair users confined to wheelchair should order a taxi in advance
Accessible Public Telephones	No
Accessible Public Telephones - Note	Unknown
National Key Toilets	No
Step Free Access Coverage	Partial station
Step Free Access Coverage - Note	Level access to booking hall and subway. 22 steps to Platform 1. Ramp then 22 steps or stair lift to Platform 3 (staff assistance only) and 2 steps or ramp to Platform 2. 24 steps to Platform 4, or step free via street and car park, and then via ramp. Step free route between Platforms 2 and 3 and Platform 4 is 150m. 16 steps down from car park to subway entrance via direct route.
Imparied Mobility Set Down	No
Imparied Mobility Set Down - Note	Level access to Booking Hall and Subway
Disabled Parking	To be confirmed by station operator
Accessible Car Park Equipment	No
Accessible Car Park Equipment - Note	Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.
Wheelchairs	No

Transport Links ^ Top

Service

Details

Minimum Connection Time (mins)

Cycle Storage Availability

Yes

Cycle Storage

Cycle Storage Sheltered

Yes

Cycle Storage CCTV

Cycle Storage Location

station forecourt

Car Park: Station Car Park

Operator	Meteor Parking Ltd
Primary Phone Number	0870 060 4416
Email Address	comments@londonmidlandparking...
Open	Monday-Sunday 24 hours Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Spaces	384
Charges	£5.50 (Sunday/Bank Holiday £2.50) daily, £22.50 weekly, £85.50 monthly, £188.00 three-monthly, £715.00 annually
Notes	There are 384 car parking spaces - 9 for Disabled Customers. Manned 06-00 - 12-00 M-F. Scratchards can be purchased as follows: £49.50 for 10, £99.00 for 20, £148.50 for 30.

Taxi Rank

Yes

Taxi Rank - Note

Taxi free phone on forecourt

Bus Services

Bus Services - Note

Bus stops outside station

Metro Services

Car Hire

Cycle Hire

Local Transport Link

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