Station Facilities: Benfleet (BEF)

Managed by c2c 

Ferry Road
Benfleet
Essex

SS7 1NF

Last changed: 23:17 on 25 Dec 2008

Current Station Information ^ Top

Service Details
TrainTracker Phone Number 0871 200 49 50
TrainTrackerText Text dep BEF to 84950
Live Departures Live departures for this station
Live ArrivalsLive arrivals for this station
Live Departures and ArrivalsLive departures and arrivals

Staffing ^ Top

Service Details
Staffing Level Part Time
Staffing Hours Monday-Friday 05:15-22:00 Saturday 05:15-21:30 Sunday 06:15-22:00
CCTV Yes
CCTV - Coverage Within station

Information Systems ^ Top

Service Details
Passenger Information Services Departure screens Arrival screens Announcements
Help Point/Phone Recorded information Staffed response
Staffed Information Point No

Ticket Buying and Collection ^ Top

Service Details
Ticket Office Monday-Friday 05:15-22:00 Saturday 05:15-22:00 Sunday 06:15-22:00
Self Service Ticket Machines No
Collection of Pre-purchased Tickets Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office CounterNo
From Ticket MachineYes
Machine Location

Booking Hall

Telesales Monday-Friday 08:00-20:00 Saturday 08:00-20:00 Sunday 08:00-20:00
Telesales - Web Address www.c2c-online.co.uk
Oyster PrePay No
Penalty Fares Penalty Fares apply to journeys from Benfleet station when travelling with:
  • c2c

General Services Information ^ Top

Service Details
Customer Service Monday-Friday 08:30-17:00
Customer Service - Primary Phone Number 08456 014 873
Customer Service - Fax Number 01603 214 517
Customer Service - Primary Textphone Number 08457 125 988
Customer Service - Address c2c FREEPOST ADM3968 Southend SS1 1ZS
Customer Service - Web Address www.c2c-online.co.uk
Customer Service - Email Address c2c.customerrelations@nationalexpress.com
Left Luggage No
Lost Property Monday-Friday 09:00-17:00
Lost Property - Primary Phone Number 01702 357 699
Lost Property - Email Address lostproperty@c2crail.co.uk
British Transport Police - Phone Number 0800 40 50 40

Station Facilities ^ Top

Service Details
First Class Lounge No
Seating Area Yes
Waiting Rooms Available
Waiting Rooms - Note

Platform only

Women-Only Waiting Room No
Trolleys No
Refreshment Facilities Yes
Toilets Yes
Baby Changing Yes
Pay Phone Yes - Cards and Coins
Public WiFi No
Public WiFi - Note Find WiFi Hotspots around Benfleet station
Web Kiosk No
Post Box No
Tourist Information Office No
ATM Machine Yes
Bureau de Change No
Shops Yes

Accessibility ^ Top

Service Details
Helpline Monday-Saturday 07:00-22:00 Sunday 08:00-17:00
Helpline - Primary Phone Number 01702 357640
Helpline - Primary Textphone Number 08457 125 988
Helpline - Address c2c FREEPOST ADM3968 Southend SS1 1ZS
Helpline - Email Address c2c.customerrelations@nationalexpress.com
Customer Help Points Yes
Staff Help Monday-Friday 06:00-21:00
Accessible Ticket Machines Yes
Accessible Ticket Office Counter No
Accessible Ticket Office Counter - Note

Customer Service Staff

Induction Loop Yes
Ramp for Train Access Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.

Accessible Taxis Yes
Accessible Taxis - Note

Operated by local companies. Pre- booking advised

Accessible Public Telephones No
National Key Toilets Yes
National Key Toilets - Note

Key available from Ticket Office

Step Free Access Coverage Whole station
Imparied Mobility Set Down Yes
Imparied Mobility Set Down - Note

Outside main entrance

Disabled Parking Yes
Number of Disabled Parking Spaces
Accessible Car Park Equipment No
Accessible Car Park Equipment - Note

Access to Car park payment facilities is not required as parking is free for disabled users in disabled parking spaces.

Wheelchairs No

Transport Links ^ Top

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