Station Facilities: Peterborough (PBO)
Managed by National Express East Coast
Station Road Peterborough
PE1 1QL
Last changed: 16:23 on 10 Apr 2009
Current Station Information ^ Top
| Service | Details |
|---|---|
| Opening Hours | Sunday 06:00-00:30 Monday-Saturday 04:00-00:30 |
| TrainTracker Phone Number | 0871 200 49 73 |
| TrainTrackerText | Text dep PBO to 84950 |
| Live Departures | Live departures for this station |
| Live Arrivals | Live arrivals for this station |
| Live Departures and Arrivals | Live departures and arrivals |
Staffing ^ Top
| Service | Details |
|---|---|
| Staffing Level | Full Time |
| Staffing Hours | Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours |
| CCTV | Yes |
Information Systems ^ Top
| Service | Details |
|---|---|
| Staffed Information Point | Yes |
Ticket Buying and Collection ^ Top
| Service | Details | ||||||
|---|---|---|---|---|---|---|---|
| Ticket Office | Monday-Friday 06:00-22:00 Saturday 06:00-21:30 Sunday 08:00-21:15 | ||||||
| Ticket Office - Note |
Advance tickets and seat reservations only available during the following hours :- Monday - Saturday 07:30 - 19:30 Sunday 09:00 - 19:00
| ||||||
| Self Service Ticket Machines | Yes | ||||||
| Collection of Pre-purchased Tickets | Yes | ||||||
| Collection of Pre-purchased Tickets - Details |
| ||||||
| Telesales | Monday-Sunday 08:00-20:00 | ||||||
| Telesales - Primary Phone Number | 08457 225 225 | ||||||
| Telesales - Address | Baron House Neville Street Newcastle-Upon-Tyne NE1 5DN | ||||||
| Oyster PrePay | No | ||||||
| Penalty Fares |
Penalty Fares apply to journeys from Peterborough station when travelling with:
Penalty Fares do not apply if travelling with:
|
General Services Information ^ Top
| Service | Details |
|---|---|
| Customer Service | Monday-Friday 08:30-17:00 |
| Customer Service - Primary Phone Number | 08457 225 333 |
| Customer Service - Fax Number | 01904 524 532 |
| Customer Service - Address | Customer Relations National Express East Coast Freepost RRZG-ZZZX-LKXK Newcastle upon Tyne NE1 5DN |
| Customer Service - Email Address | c.relations@nationalexpress.com |
| Customer Service - Note |
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
| Left Luggage | No |
| Lost Property | Monday-Friday 09:00-16:00 |
| Lost Property - Primary Phone Number | 01302 362175 |
| Lost Property - Note |
located at Newark North Gate station. Lost property handed in/found at NXEC stations is kept for 7 days at the station before going to Newark |
| British Transport Police - Phone Number | 0800 40 50 40 |
Station Facilities ^ Top
| Service | Details |
|---|---|
| First Class Lounge | No |
| Seating Area | Yes |
| Waiting Rooms | None |
| Waiting Rooms - Note |
3, available at all times services are running |
| Women-Only Waiting Room | No |
| Trolleys | Yes |
| Refreshment Facilities | Yes |
| Toilets | Yes |
| Baby Changing | Yes |
| Showers | Yes |
| Pay Phone | Yes - Cards and Coins |
| Public WiFi | No |
| Public WiFi - Note | |
| Web Kiosk | No |
| Post Box | Yes |
| Tourist Information Office | No |
| ATM Machine | Yes |
| Bureau de Change | No |
| Shops | No |
Accessibility ^ Top
| Service | Details |
|---|---|
| Helpline | No |
| Customer Help Points | No |
| Staff Help | Monday-Saturday 04:00-00:30 Sunday 06:00-00:30 |
| Accessible Ticket Machines | Yes |
| Accessible Ticket Machines - Note |
Fully accessable, located in Travel Centre. |
| Accessible Ticket Office Counter | Yes |
| Accessible Ticket Office Counter - Note |
DDA compliant counter is available during Travel Centre opening times |
| Induction Loop | Yes |
| Ramp for Train Access | Yes |
| Ramp for Train Access - Note |
If you need assistance we recommend that you book at least 24 hours in advance of travel. |
| Accessible Taxis | Yes |
| Accessible Taxis - Note |
Outside station plus we can book by phone |
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
| National Key Toilets - Note |
located on platform 2, key located in customer services office platform 2 |
| Step Free Access Coverage | Whole station |
| Step Free Access Coverage - Note |
|
| Impaired Mobility Set Down | Yes |
| Disabled Parking | Yes |
| Number of Disabled Parking Spaces | |
| Accessible Car Park Equipment | No |
| Wheelchairs | Yes |
Transport Links ^ Top
| Service | Details | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Minimum Connection Time (mins) | 8 | ||||||||||
| Cycle Storage Availability | Yes | ||||||||||
| Cycle Storage | 150 | ||||||||||
| Cycle Storage Sheltered | Partial | ||||||||||
| Cycle Storage CCTV | Yes | ||||||||||
| Cycle Storage Location | front left hand side, and front right hand side | ||||||||||
| Car Park: Mayors Walk & Main station - (including Spital Bank) |
| ||||||||||
| Location for Rail Replacement Services |
Rail Replacement Coaches leave from the station entrance. | ||||||||||
| Taxi Rank | Yes | ||||||||||
| Taxi Rank - Note |
Taxis are available, whilst services run, there is also a private hire firm situated at the station. | ||||||||||
| Bus Services | Yes | ||||||||||
| Bus Services - Note |
'Stagecoach' operate a network of daily, frequent 'citi' bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.stagecoachbus.com/peterborough Buy a Peterborough PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info Buses from the station forecourt: Frequent, daily 'First' X1 to Wisbech, Kings Lynn, Swaffham, Dereham & Norwich. For times: www.firstgroup.com/ukbus 'Stagecoach citi' 6 to Hampton. | ||||||||||
| Metro Services | No | ||||||||||
| Car Hire | No | ||||||||||
| Cycle Hire | No | ||||||||||
| Local Transport Link | Plan your journey to and from the station with Traveline |
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LIVE DEPARTURES & ARRIVALS
