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Company Information: First ScotRail (SR)
Last changed: 10:07 on 12 Aug 2008
Basic Details ^ Top
| Service | Details |
|---|---|
| Company Name | First ScotRail |
| Managing Director | Mary Grant |
| Company Website | www.firstscotrail.com |
| Head Office - Postal Address |
Atrium Court 50 Waterloo Street Glasgow G2 6HQ |
| Head Office - Primary Phone Number | 08700 005151 |
| Head Office - Fax | 0141 335 4592 |
| Head Office - Web Address | |
| Network Map URL | No map available |
Support & Information ^ Top
| Service | Details |
|---|---|
| Customer Services | Monday-Friday 08:30-17:00 |
| Customer Services - Primary Phone Number | 0845 601 5929 |
| Customer Services - Note |
Overseas visitors to Scotland can book their tickets online or via our call centre on +441 752 675670, in advance of travel on First ScotRail trains. The new facility accepts overseas payment cards, with tickets collected at train stations on arrival in Scotland. |
| Lost Property | Monday-Saturday 07:00-19:00 |
| Lost Property - Primary Phone Number | 0141 335 3276 |
| Assisted Travel | Monday-Saturday 08:00-20:00 Sunday 08:00-15:00 |
| Assisted Travel - Primary Phone Number | 0800 9122901 |
| Assisted Travel - Primary Textphone Number | 0800 9122899 |
| Assisted Travel - Address | First ScotRail Customer Relations PO BOX 7030 Fort William PH33 6WX |
| Assisted Travel - Note |
Disabled Persons Protection Policy available from the given address. |
Ticketing & Fares ^ Top
| Service | Details |
|---|---|
| Telesales | Monday-Sunday 08:00-22:00 |
| Telesales - Primary Phone Number | 08457 55 00 33 |
| Group Travel | Yes |
| Group Travel - Primary Phone Number | 08457 55 00 33 |
| Seat Reservations | Yes |
| Seat Reservations - Note |
Free to ticket holders Reservations can be made up to 1800 hours the day before you travel. |
| Penalty Fares Note |
Penalty fares are not in operation on First ScotRail services. |
Onboard Facilities ^ Top
| Service | Details |
|---|---|
| Cycle Policy | Yes |
| Cycle Policy - Note |
Carried free of charge. Reservations are essential on long distance services. No tandems are carried. |
| Telephones | No |
Engineering Works ^ Top
- Engineering work between Dundee and Aberdeen on Saturday 24 and Sunday 25 January 2009
- Engineering work between Carstairs and Carluke / Lanark on Sunday 11 January 2009
- Engineering work between Dundee and Aberdeen on Saturday 10 and Sunday 11 January 2009
- Engineering work between Montrose and Stonehaven on Saturday 3 and Sunday 4 January 2009
- Engineering work between Kilwinning and Largs / Ardrossan on Friday 2 January 2009
- Engineering work between Ladybank and Perth from Monday 29 to Wednesday 31 December 2008
- Engineering work affect First ScotRail Sleeper services on Sunday 28 and Monday 29 December 2008
- Engineering work between Carlisle and Gretna Green / Lockerbie on Saturday 27 and until 12:00 on Sunday 28 December 2008
- Engineering work between Stirling and Perth on Saturday 27 and Sunday 28 December 2008
- National Rail services on Boxing Day, Friday 26 December
- Engineering work at Glasgow Central from Friday 26 to Monday 29 December 2008
- National Rail services on Christmas Day, Thursday 25 December
- National Rail services on Christmas Eve, Wednesday 24 December
- Engineering work between Girvan and Ayr on Sunday 30 November 2008
- Engineering work between Kilmarnock and Barrhead on Sunday 23 November 2008
- Engineering work between Livingston South and Kirknewton on Sunday 23 November 2008
- Engineering work between Perth and Inverness on Sunday 23 November 2008
- Engineering work between Rugby and Nuneaton / Coventry from Saturday 22 until 05:30 Monday 24 November 2008
- Engineering work between Kilmarnock and Barrhead on Sunday 16 November 2008
- Engineering work between Kirknewton and Shotts on Sunday 16 November 2008
- Engineering work between Perth and Inverness on Sunday 16 November 2008
- Engineering work between Kilmarnock and Barrhead on Sunday 9 November 2008
- Engineering work between Perth and Inverness on Sunday 9 November 2008
- Engineering work between North Berwick and Edinburgh on Sunday 2 November 2008
- Engineering work between Kilmarnock and Barrhead on Sunday 2 November 2008
- Engineering work between Glenfinnan and Mallaig on Saturday 1 November 2008
- Engineering work between Helmsdale and Georgemas Junction on Saturday 1 and Sunday 2 November 2008
- Engineering work between Kilmarnock and Barrhead on Sunday 26 October 2008
- Engineering work between Edinburgh and Linlithgow on Sunday 26 October 2008
- Engineering work between Glenfinnan and Mallaig from Saturday 25 to Friday 31 October 2008
- Engineering work between Edinburgh and North Berwick on Saturday 25 and Sunday 26 October 2008
- Engineering work between Bathgate and Edinburgh on Saturday 25 and Sunday 26 October 2008
- Engineering work between Glasgow Central and Paisley Gilmour Street on Sunday 19 October 2008
- Engineering work between Glasgow Central and Paisley Gilmour Street on Sunday 12 October 2008
- Engineering work between Edinburgh and Linlithgow from Sunday 12 to Wednesday 15 October 2008
- Engineering work between Strathcarron and Kyle of Lochalsh on Saturday 11 October to Sunday 12 October 2008
- Engineering work between Glasgow Central and Paisley Gilmour Street on Sunday 5 October 2008
- Engineering work in the Rugby area affecting First ScotRail sleeper services from Sunday 21 to Friday 26 September 2008
